8k8k Privacy Policy
This Privacy Policy explains what personal information 8k8k collects from users of our Philippines online gaming platform, how that information is used, how it is protected, and what rights you have regarding your own data.
Last updated: June 2025
1. Information We Collect
When you register and use 8k8k, we collect several categories of information in order to operate the platform and fulfil our legal obligations:
- Account information: Your name, mobile number, date of birth, and login credentials provided during registration.
- Identity verification documents: Government-issued ID and proof of address, collected when verification is required before processing a withdrawal or investigating a dispute.
- Payment information: Your GCash or Maya mobile number, bank account details for Philippine bank transfers (BDO, BPI, UnionBank), and transaction history in Philippine Peso (PHP / ₱). Full card or account credentials are not stored on 8k8k servers.
- Device and browser data: IP address, device type, operating system version, browser type, and mobile network information collected automatically when you access the platform.
- Usage data: Pages visited, games played, bets placed, session duration, and feature interactions — used to understand how the platform is used and to improve it.
- Cookies and similar technologies: Session cookies, preference cookies, and analytics identifiers as described in Section 3 below.
2. How We Use Your Information
8k8k uses the information collected for the following purposes:
- Account management: Creating and maintaining your player account, verifying your identity, and processing login sessions.
- Transaction processing: Handling deposits and withdrawals in Philippine Peso through GCash, Maya, and local bank transfers, and maintaining accurate transaction records.
- Platform operation: Delivering game content, sportsbook odds, live casino streams, and promotional offers to your account.
- Compliance and fraud prevention: Verifying that you meet the age and eligibility requirements, detecting suspicious activity, and complying with applicable Philippine laws and regulations.
- Customer support: Responding to queries, resolving account issues, and processing responsible gaming requests such as deposit limits or self-exclusion.
- Platform improvement: Analysing aggregated usage data to improve the mobile experience, game selection, and site performance.
We do not use your personal information to send unsolicited marketing communications without your consent, and we do not sell your personal data to third parties.
3. Cookies and Tracking
8k8k uses cookies and similar browser storage mechanisms to keep your session active, remember your preferences, and measure how different parts of the platform are used. There are three main categories:
- Essential cookies: Required for the platform to function. These maintain your login session and remember your language or display settings. Disabling them will prevent you from staying logged in.
- Functional cookies: Store optional preferences such as your preferred sports categories or last-visited game section. These are not required but improve your experience.
- Analytics identifiers: Aggregate data about page visits and feature usage, used internally to identify performance issues and areas for improvement. This data is not linked to your name or contact details.
You can manage or clear cookies through your browser settings at any time. Note that clearing essential cookies will log you out of your current session.
4. Data Storage and Security
Your personal data is stored on secured servers. All data transmitted between your browser or mobile device and the 8k8k platform is encrypted using standard transport layer security (TLS). We apply access controls so that only authorised personnel can access personal data, and only for legitimate operational or compliance purposes.
Payment credentials — such as your full GCash or bank account number — are handled by the respective payment provider and are not stored in full on 8k8k systems. Transaction records contain only the reference and status information needed for account management.
We retain personal data for as long as your account is active and for a reasonable period thereafter to meet legal and regulatory obligations. If you close your account, we will retain your transaction history and identity records for the minimum period required under applicable law, after which they will be deleted or anonymised.
5. Sharing Data with Third Parties
8k8k does not sell, rent, or trade your personal data. We may share limited information with third parties only in the following circumstances:
- Payment processors: GCash, Maya, and Philippine bank transfer partners receive the transaction reference and amount needed to process deposits and withdrawals. These providers operate under their own privacy policies.
- Game content providers: Our slot online, live casino, and sportsbook partners may receive a session token or anonymised player identifier to load game content. They do not receive your name, contact details, or payment information.
- Regulatory and legal authorities: Where required by Philippine law, regulation, or a valid court order, we may disclose account and transaction data to the appropriate government authority.
- Fraud prevention services: Aggregated and pseudonymised risk signals may be shared with fraud detection services to protect the platform and its users.
6. Your Rights, Minor Protection, and Policy Updates
Your data rights: As a registered user of 8k8k, you have the right to request access to the personal data we hold about you, request correction of inaccurate information, and in certain circumstances request deletion of your data. To exercise any of these rights, contact support through the in-platform help channel after logging in to your account. We will respond within a reasonable timeframe.
Minor protection: 8k8k does not knowingly collect personal information from anyone under the age of 18. Registration is restricted to adults. If we become aware that a minor has registered an account, that account will be closed immediately and associated data deleted. If you believe a minor has created an account on our platform, please report it through the support channel.
Policy updates: We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will update the date at the top of this page. Continued use of 8k8k after an update constitutes your acceptance of the revised policy. We recommend checking this page periodically. For questions about this policy or your data, visit the FAQ page or contact support after logging in.